RETURNS/ EXCHANGES OF ITEMS

If a customer orders the wrong product or wrong size, shipping costs for exchanges are at their expense. 

If the product you received is deemed defective, we will cover the expense. 

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at rruff1211@gmail.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

Additionally, we will provide you with a  discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected. 

COLOR DISCLAIMER

Due to variation in monitor settings, God Can makes no guarantees regarding color matches of product.

Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. 

Only ONE discount code may be applied per order.

This applies to Free Shipping discount codes. 

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WHEN WILL MY ORDER BE SHIPPED?

Most orders ship within 7-10 days. If your order has not shipped by the 10th day, please contact us at rruff1211@gmail.com

For holiday-related sales, please allow an 2-4 weeks for orders to ship. Typically we receive high volumes of orders around these times, and we are only a 2-person team. If your order has not shipped by the end of week 4, you may request that we refund your shipping fee 100%.

For International shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

God Can WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time the order is placed, please contact us as rruff1211@gmail.com as soon as possible. There is a chance we will be able to correct the issue before shipping.

DELIVERY ISSUES

All orders with delivery issues where the package is labeled delivered and the customer didn’t receive the package must file a claim with the shipping company. If the claim is unsuccessful upon further review we may issue a store credit for the amount of the package that is in question.

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

OVERSOLD ITEMS

It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order you will be refunded for the missing item and the remainder of your order will ship. If your whole order consists of that one item you will be refunded shipping also.

PRIORITY PROCESSING

Urgent processing guarantees that your order will be processed before any general orders from that date. It does not guarantee a faster delivery time.  

Is my shirt men's or women's sizing?

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